Customer Background:
Industry: Hi-Tech – Financial Services
HQ: Burlington, Massachusetts
Revenue: ~ $ 300M
Service Delivered: Custom Application Development
Our client is an enterprise technology company with deep roots in revenue recovery serving the healthcare, financial services, and accounts receivable management sectors. Their platforms are built to streamline debt collection and simplify financial reconciliation at scale.
At the center of their product portfolio is a modern SaaS-based collections platform that helps third-party agencies recover more while staying compliant. The platform manages the full flow of transaction data from debtors through agencies and on to lenders consolidating these movements into statements that serve as the authoritative record for financial reporting and reconciliation.
Their Challenges:
As the platform scaled, several Product Feature Constraints emerged:
- Manual, time-intensive statement generation with high risk of errors
- No capability to generate statements on demand, limiting timely collections
- Lack of real-time invoice visibility, delaying issue detection and resolution
- Inconsistent and manual compliance processes increasing operational risk
- Complex, multi-step reconciliation causing delays in financial close cycles
Our Implementation:
Faster, scalable billing operations: Redesigned statement generation reduced turnaround time and supported high-volume growth without additional overhead.
Increased collection opportunities: On-demand statement capability allowed agencies to act at the right time, improving recovery potential.
Enhanced financial visibility: Real-time invoice tracking gave stakeholders better control, faster issue resolution, and improved decision-making.
Reduced compliance risk: Standardized and automated regulatory workflows ensure consistent adherence to evolving requirements.
Improved financial accuracy and speed: Streamlined reconciliation reduced time and accelerated the financial close cycle.
Delivery Excellence:
- Efficient Scrum execution ensured predictable, on-time delivery across all sprints
- Strong upfront analysis minimized edge-case defects, resulting in near-zero post-release bugs
- Quality-focused engineering delivered a stable, scalable, and maintainable solution
The Impact:
- 40% increase in agent performance reported by early adopters of the SaaS platform
- 10% increase in collections post-platform adoption
Key Benefits:
Eliminated Downtime: Automated data availability removed the mandatory waiting periods, accelerating the entire financial cycle.
Operational Focus: Staff were liberated from “system monitoring” tasks, allowing them to shift their focus to higher-value financial analysis and recovery strategies.
